Shipping policy

At Prizma Crystal, we carefully pack every order to ensure your jewellery reaches you safely and securely. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Once you place an order, our team will process and prepare it for shipment.

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, festive seasons, or periods of unusually high order volume, processing may take slightly longer.

2. Shipping Across India

We currently offer shipping to locations across India, subject to courier service availability.

Delivery times may vary depending on your location and the courier service.

Estimated Delivery Time

  • Metro & major cities: 2–5 business days

  • Other cities and towns: 3–7 business days

  • Remote or difficult-to-reach locations: 5–10 business days

These are estimated delivery times and are not guaranteed.

Delivery may take longer due to weather conditions, public holidays, courier delays, natural events, or other circumstances outside our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Prizma Crystal may offer free shipping promotions or free shipping above a specified order value.

Any applicable shipping offer will be clearly communicated on our website or at checkout.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing your tracking information, where available.

You can use the tracking information provided by the courier to monitor the progress of your shipment.

Please allow some time for the tracking information to become active after your order has been dispatched.

5. Delivery Address

Please make sure that your shipping address, phone number, and other delivery information are entered correctly at checkout.

Prizma Crystal is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete addresses

  • Incorrect phone numbers

  • Missing apartment, building, or landmark information

  • Customer being unavailable at the delivery address

  • Refusal to accept the package

  • Failure to respond to the courier

  • Any other incorrect information provided by the customer

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply if the customer requests the order to be shipped again.

6. Delayed Deliveries

Although we work with reliable shipping partners, delivery times can occasionally be affected by circumstances beyond our control.

These may include:

  • Severe weather

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Courier operational issues

  • High order volumes

  • Government restrictions

  • Incorrect address information

  • Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us with your order number so that we can assist you.

7. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the shipping carrier to investigate the delivery.

Please also check with family members, neighbours, building reception/security, or other persons who may have accepted the package on your behalf.

8. Damaged Packages

We take care to package our jewellery securely.

If your package arrives visibly damaged, please take photographs of the package and the product before discarding any packaging materials.

If the product itself has been damaged during delivery, contact us within 7 days of receiving the order and provide:

  • Order number

  • Photos of the package

  • Photos of the damaged product

  • A video of the issue, if requested

Our team will review the claim and provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.

Please provide your order number and clear photographs/videos of the package and products received.

After verification, we may arrange a replacement, refund, or another appropriate resolution.

10. Multiple Items in One Order

If your order contains multiple products, we may ship the items together or in separate packages depending on product availability and fulfilment requirements.

If items are shipped separately, you may receive separate tracking information.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the option will be displayed during checkout.

COD availability may depend on your location, order value, courier service, and other operational factors.

Prizma Crystal reserves the right to restrict COD availability for certain orders or locations.

12. International Shipping

At this time, Prizma Crystal ships within India only, unless otherwise stated on our website.

If international shipping becomes available in the future, the applicable shipping charges, delivery timelines, customs duties, taxes, and other requirements will be communicated separately.

13. Shipping & Delivery Responsibility

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's operations and delivery network.

We will make reasonable efforts to assist customers with shipping-related issues, but Prizma Crystal cannot guarantee delivery times affected by circumstances outside our reasonable control.

14. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Prizma Crystal
Email: info@prizmacrystal.com
Phone/WhatsApp: +91 95745 48665
Address: Ahmedabad India

When contacting us about an order, please include your order number so that we can assist you more quickly.

Thank you for choosing Prizma Crystal.