Refund policy

At Prizma Crystal, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or not as described, we’re here to help.

Please read the following policy carefully before requesting a return or refund.

1. Eligibility for Returns

We accept returns only under the following circumstances:

  • The product received is damaged or defective.

  • You received a wrong or different product from what you ordered.

  • The product is missing parts or accessories that were included in the order.

  • The product received is significantly different from the product description or listing.

For hygiene and quality reasons, we generally do not accept returns for change of mind, incorrect size selection, personal preference, or minor differences in appearance.

2. Return Window

You must contact us within 7 days of receiving your order if you wish to request a return.

Requests submitted after 7 days may not be accepted.

To initiate a return, please contact our customer support with:

  • Order number

  • Customer name

  • Reason for return

  • Clear photographs of the product

  • A short video showing the issue, if applicable

Our team will review the request and let you know whether the return is approved.

3. Damaged or Defective Products

If your jewellery arrives damaged or defective, please contact us as soon as possible.

Please do not use, wear, alter, repair, wash, or otherwise modify the product before contacting us.

For damage claims, we may request:

  • Photos of the product

  • Photos of the packaging

  • A continuous unboxing video, if available

  • A video demonstrating the defect

Once the issue is verified, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances and availability.

4. Wrong Product Received

If you receive an item different from what you ordered, please contact us within 7 days of delivery.

After verification, we will arrange an appropriate resolution, which may include:

  • Replacement with the correct product, or

  • Refund, where a replacement is unavailable.

If the incorrect product was sent due to an error on our part, we will cover the applicable return shipping costs.

5. Change of Mind & Customer Preference

We do not generally accept returns or refunds for:

  • Change of mind

  • Product no longer wanted

  • Colour preference

  • Design preference

  • Minor variations in colour or appearance

  • Minor differences caused by lighting, photography, or screen settings

  • Incorrect size selection by the customer

  • Damage caused after delivery

  • Normal wear and tear

  • Improper handling or storage

Imitation jewellery may naturally experience minor variations in colour, finish, stones, plating, or appearance. Such variations are not necessarily considered manufacturing defects.

6. Conditions for Approved Returns

If your return is approved, the product must:

  • Be unused and unworn

  • Be returned in its original condition

  • Include the original packaging, where applicable

  • Include all tags, accessories, and components supplied with the product

  • Not show signs of damage caused after delivery

We reserve the right to reject a return if the product does not meet these conditions.

7. Refunds

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, where technically possible.

Depending on your payment provider or bank, the refunded amount may take additional time to appear in your account.

Shipping charges may be non-refundable, except where the return is due to an error on our part or the product was received damaged/defective.

8. Exchanges & Replacements

Where possible, we may provide a replacement for damaged, defective, or incorrectly shipped products.

Replacement is subject to product availability.

If the exact product is unavailable, we may offer an alternative resolution such as store credit or a refund.

9. Return Shipping

For approved returns caused by:

  • Damaged products

  • Defective products

  • Incorrect products shipped by Prizma Crystal

we may provide instructions for returning the product and may cover the applicable return shipping cost.

For other situations where a return is exceptionally approved, the customer may be responsible for return shipping costs.

Please do not send a product back without receiving return instructions from us first.

10. Products Damaged After Delivery

Prizma Crystal is not responsible for damage caused after delivery, including damage resulting from:

  • Improper handling

  • Excessive force

  • Water or moisture exposure

  • Chemicals, perfumes, cosmetics, or cleaning products

  • Improper storage

  • Accidental damage

  • Normal wear and tear

  • Modification or repair by the customer or a third party

Imitation jewellery should be handled and stored carefully to maintain its appearance.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been processed, packed, or shipped.

Once an order has been shipped, it may no longer be possible to cancel it.

12. Return Process

To request a return, please contact our customer support with your order details.

Email: [Insert your customer support email]

Please include:

Subject: Return/Refund Request – Order #[Order Number]

Include your order number, reason for the request, and clear photos/videos showing the issue.

Our support team will review your request and provide further instructions.

13. Fraudulent or Abusive Claims

Prizma Crystal reserves the right to refuse returns, refunds, replacements, or exchanges where we reasonably believe a claim is fraudulent, abusive, misleading, or inconsistent with the condition of the product received.

This includes repeated unreasonable claims, intentional damage, or returning a different product from the one purchased.

14. Policy Changes

Prizma Crystal reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

15. Contact Us

If you have questions regarding our Return & Refund Policy, please contact us:

Prizma Crystal
Email: info@prizmacrystal.com
Phone/WhatsApp: +91 95745 48665
Address: Ahmedabad India

We’re always happy to assist you.

Thank you for shopping with Prizma Crystal.